Return & Refund Policy

At ifacekeyshell.com, we want you to shop with confidence.
If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept return requests within 14 days of delivery.
To be eligible for a return, the item must meet the following conditions:

• The product is unused, uninstalled, and in its original condition
• The item is returned with original packaging and accessories
• The return request is submitted within 14 days of receiving your order
• You provide proof of purchase (order number or confirmation email)

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items that have been used, damaged, or altered after delivery
• Items returned without original packaging or missing accessories
• Orders that exceed the 14-day return window
• Products marked as final sale (if applicable)

3. How to Request a Return

To start a return, please email us at
[email protected]
with the following details:

• Your order number
• The reason for the return
• Photos or video (required if the item is damaged, defective, or incorrect)

Once your request is approved, we will provide return instructions and the correct return address.
Please do not send items back without contacting us first.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return:

• Defective / Damaged / Incorrect Item: ifacekeyshell.com will cover the return shipping cost or provide a suitable solution.
• Change of Mind: The customer is responsible for return shipping fees.

5. Refund Processing

After we receive your returned item, we will inspect it and notify you of the refund status.
If approved, refunds will be processed within 5–10 business days to your original payment method.

Please note: Your bank or payment provider may take additional time to post the refund to your account.

6. Exchanges

We can offer exchanges depending on stock availability.
If you would like an exchange, please contact us at
[email protected]
before returning your item.

7. Order Cancellation

If you need to cancel your order, please contact us within 12 hours after placing your order.
Once an order has entered processing or has been shipped, it may no longer be possible to cancel.

8. Late or Missing Refunds

If you haven’t received your refund after the processing timeframe, please:

• Check your bank account again
• Contact your credit card company (refund posting may take time)
• Contact your bank for further details

If you still need assistance, please contact us at
[email protected].

Product Information

ifacekeyshell.com specialises in convenient iPad keyboards featuring an all-in-one keyboard case design.
Our products provide iPad protection while also functioning as a multi-angle stand for comfortable viewing and typing.